Terms of Service

Simitar LLC · Last updated: July 23, 2026

1. The service

Simitar LLC ("Simitar," "we") provides a platform that lets property managers and landlords ("customers") send their tenants courtesy rent-reminder phone calls and text messages and deliver secure payment links. By using the platform you agree to these Terms.

2. Customer responsibilities & consent

Customers are responsible for the tenant contact lists they upload and must have a lawful basis and the tenant's consent to contact them, and must honor opt-out and do-not-call requests. Customers must comply with the TCPA, applicable debt-collection and consumer-protection laws, and carrier requirements. Simitar is a communications tool and is not a debt collector; it does not accept payment over the phone.

3. SMS Program

Program: Simitar sends rent-reminder notifications on behalf of our customers (e.g., "your rent payment is due" plus a secure payment link).

• Opt-in: Recipients are messaged only where the customer confirms the recipient consented to receive account/rent notifications.
• Message frequency varies based on account activity.
• Message and data rates may apply.
• Opt-out: Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact abartels@simitar.info.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle mobile data. Opt-in consent and phone numbers are not shared or sold to third parties for their marketing.

4. Acceptable use

No unlawful, harassing, deceptive, or unsolicited messaging. No use for third-party debt collection unless the customer is legally licensed to do so and complies with the FDCPA and state law. We may suspend accounts that violate these Terms or carrier rules.

5. Salesforce assistant (optional feature)

Some customers connect their own Salesforce organization so the assistant can work with their Salesforce records during a call. If you use this feature:

• What the assistant can do. Acting as the individual, phone-verified user who authorized it — and limited to what that user can already access in Salesforce — the assistant can look up, summarize and list records, and can update records and create records, notes and tasks. Every change is confirmed with the caller before it is made, and an administrator can enable or disable each type of read and write per organization. The assistant is a convenience layer over your Salesforce; it is not a system of record, does not guarantee the accuracy or completeness of Salesforce data, and does not replace Salesforce's own functionality. It is not a substitute for professional legal, financial, or other licensed advice.
• Authorization and access. You authorize this access through Salesforce's own sign-in, and you are responsible for maintaining the necessary internal permissions and end-user consents for the records the assistant reaches.
• Dependence on Salesforce (important). This feature relies on Salesforce's API, which Salesforce controls. Salesforce may change, rate-limit, suspend, or terminate that access at any time, with or without notice. If it does, the Salesforce features of the assistant may be degraded or unavailable. Simitar is not responsible for interruptions caused by Salesforce or by changes to Salesforce's terms, APIs, or availability, and such interruptions are not a breach of these Terms.
• Revoking access. You may revoke access at any time — an administrator can suspend a user's seat, and you can remove our Connected App from within your own Salesforce organization. See our Privacy Policy for what data exists and how it is deleted.

6. Payments & billing

Customers are billed for platform usage per their agreement. Payment links sent to tenants are processed by our payment provider (Stripe); Simitar does not store full card details.

7. Disclaimers & liability

The service is provided "as is." To the maximum extent permitted by law, Simitar disclaims implied warranties and is not liable for indirect or consequential damages. Customers indemnify Simitar for claims arising from their lists, consent representations, or messaging content.

8. Contact

Simitar LLC — abartels@simitar.info, 105 Troutbeck Court, Timonium, MD 21093.